Affiliates

We have an network of affiliates and resources available to help us serve our clients!

ContactCenterWorld

CCW
ContactCenterWorld is the global association for Contact Center best practices & networking. Today they have over 168,000 corporate 'individual' members.

 

Incoming Calls Management InstituteICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center.

Information Technology Infrastructure LibraryITIL
ITIL is the most widely adopted approach for IT Service Management in the world.  It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.

 

UCStrategiesUCStrategies
UCStrategies is an industry resource for unified communications enterprises, communications vendors, system integrators, and anyone interested in the growing unified communications arena.