LCI Team
Michael V. Lauro
Mr. Lauro is the President of Lauro Consulting Innovations and a senior management consultant who is a customer service and performance management specialist. He has in-depth knowledge of contact center, shared service and service desk management, operations, processes, metrics, systems, technology and training. His work experience includes directing large customer service, technical support and contact center organizations, developing strategic direction, designing and implementing contact centers, shared service centers, service desks and back office organizations, processes, technology and training.
He specializes in conducting contact center, service desk, shared service, and service center assessments, developing initiative roadmaps designed to guide clients through implementation projects and assisting them with project implementations and installations in a wide range of industries.
Mr. Lauro is a current member of the Contact Center World and has held an ITIL V3 Foundation Certificate since 2010.
Cathy W. Lauro
Ms. Lauro is Vice President of Lauro Consulting Innovations and a nationally recognized professional speaker, author and guided imagery specialist. With a masters degree in Applied Psychology and ten years in corporate management -- training and human resources -- plus her extraordinary experiences, she brings wisdom and unique insights to her work in helping both organizations and individuals make positive changes. In her Motivational Presentations, through her line of popular Audio Programs, and in her e-book, The Inside Advantage®: How ordinary people can accomplish EXTRAORDINARY things, she shares insights from her own personal journey.
Cathy's intention is to expose you to different ways of thinking, and in the process touch your heart and inspire you to make a difference for yourself. Mark Victor Hansen, Chicken Soup for the Soul author says that "Cathy will not only make you think, she will touch your heart and soul in a very special way".
Cathy, as President of Request, Inc., has presented educational and motivational programs at national and international conferences, for many businesses, such as Sony, Pfizer, Verizon, and Ernst & Young in New York’s Times Square, for non-profit organizations like the Children’s Tumor Foundation, the National March of Dimes, the AIDS Foundation, and at several cancer survivor celebrations. She was invited to speak at the University of Alaska, to the Women in Technology and Science in Dublin, Ireland, and to a government agency at their headquarters in Langley, Virginia, known as the CIA.
She earned her bachelor’s in Psychology and a Master’s degree in Applied Psychology from the University of Arkansas at Little Rock. She is the creator of The Inside Advantage® Audio Programs for motivation and guided imagery for relaxation, sleep, wellness, radiation and chemotherapy, and more. She has helped individuals with Successful Life Coaching. She spends much of her time simply BEING and enjoying life.
Contact Cathy W. Lauro at 813-727-9859 or This email address is being protected from spambots. You need JavaScript enabled to view it.
Additional Resources
We have a network of companies and experienced independent management consultants to partner with on client projects that may require additional resources. Please click Business Partners to view these resources.