Consulting Services

Whether you want to optimize business operations, enhance business processes, or simply improve your organization’s operational performance, LCI offers a highly specialized management consulting service that’s right for you. LCI consultants can help you enhance customer service, improve your back-office operations, and assist with successful completion of organization consolidations.  We specialize in consulting services for Contact Centers, Call Centers, Customer Service, IT Service Desks, Help Desks and Shared Services across many industries such as Airlines, Healthcare Providers , Healthcare Plans, Manufacturers, Telecommunications, Utilities and others.

LCI's Consulting Solutions are a set of tools and services (methodology and approach) designed specifically for an area of business such as Customer Service, Contact Centers, Member/Provider Services, IT Help Desks or Shared Service Centers (such as Accounts Payable, Human Resources, Procurement, Healthcare Patient Facing).

NEW!..... LCI has developed unique HealthCare Services360 Solutions for both the Provider and Payer segments of the Healthcare Industry that is aimed at increasing Patient engagement, loyalty and improving operational effectiveness (costs).  Click this link to view LCI's HealthCare360 - Provider Solution and HealthCare360 - Payer Solution papers.

LCI's also has distinctive High Performance Center Solutions for Contact Centers, IT Help Desks and Shared Service Centers that utilize our proven Integrated Approach to provide a phased method for affordable, consistent and successful results for our clients.  Click this link to view LCI's High Performance Center Solution paper.

                               LCI Provides Consulting Expertise Across Three Dimensions


Consulting Services

High Performance Center Solutions

HealthCare Services360 Solutions - Provider and Payer Segments

Service Strategy Design – Business, Operations & Technology

Technology, System and Vendor Selection

Focused AppraisalSM

  • Business Processes
  • Organizational Design
  • CRM
  • Workflow
  • Customer Self-Service
  • Training
  • Workforce Management
  • Quality Management
  • Knowledge Management
  • Performance Management and Reporting
  • Technology and Systems
  • Facilities
  • Customer Satisfaction and Surveys

Industry Understanding

LCI has Industry Understanding

  • Telecommunications
  • Internet Service
  • Healthcare Providers
  • Health Plans
  • Utilities
  • Manufacturing
  • Insurance
  • Consumer Products
  • Airlines & Travel Reservations

Business Process Expertise

LCI has Business Process Expertise

  • Business and IT aligned Strategy
  • Contact Centers/Customer Service
  • Shared Services
  • IT Service Desks
  • Customer Experience
  • Business Process Transformation
  • Training
  • Supply Chain
  • Accounts Payable
  • Project Management
  • Mergers and Consolidations


Technical Depth


Technical Depth

  • Integrated Contact Center Communication Systems and Implementation
  • System/Technology Selection Methodology
  • Workforce Optimization
  • Data Collection and Reporting
  • Business Architecture and Methodology
  • Performance Management
  • Technical Architecture and Infrastructure