Whether you want to optimize business operations, enhance business processes, or simply improve your organization’s operational performance, LCI offers a highly specialized management consulting service that’s right for you. LCI consultants can help you enhance customer service, improve your back-office operations, and assist with successful completion of organization consolidations. We specialize in consulting services for Contact Centers, Call Centers, Customer Service, IT Service Desks, Help Desks and Shared Services across many industries such as Airlines, Healthcare Providers , Healthcare Plans, Manufacturers, Telecommunications, Utilities and others.
LCI's Consulting Solutions are a set of tools and services (methodology and approach) designed specifically for an area of business such as Customer Service, Contact Centers, Member/Provider Services, IT Help Desks or Shared Service Centers (such as Accounts Payable, Human Resources, Procurement, Healthcare Patient Facing).
NEW!..... LCI has developed unique HealthCare Services360 Solutions for both the Provider and Payer segments of the Healthcare Industry that is aimed at increasing Patient engagement, loyalty and improving operational effectiveness (costs). Click this link to view LCI's HealthCare360 - Provider Solution and HealthCare360 - Payer Solution papers.
LCI's also has distinctive High Performance Center Solutions for Contact Centers, IT Help Desks and Shared Service Centers that utilize our proven Integrated Approach to provide a phased method for affordable, consistent and successful results for our clients. Click this link to view LCI's High Performance Center Solution paper.
LCI Provides Consulting Expertise Across Three Dimensions