Welcome to the LCI Resource Center

Useful resources, all in one place.  ExploreLearnShare.

This is your one-stop-shop for finding information on Contact Centers, Customer Service, IT Service Desks and Shared Service Centers.

Also, you can learn about LCI's Consulting, Training, and Interim Management Services, our clients and our approach to helping our clients.

LCI Brochures »             Case Studies »                      White Papers »                     Technology Vendors »


Please read and download the article published in the Jan. 2015 online addition of The Suit Magazine based on the interview of Michael V. Lauro, LCI President titled:

"Please Hold" The Cost of Call Center Training