As an experienced provider of Management and Customer Service consulting for Contact Centers, Call Centers, Customer Service, IT Service Desks, Shared Service Centers, Training, and Interim Management, Lauro Consulting, Inc. takes pride in offering professional and affordable service to our customers.  We are dedicated to serving the needs of our customers each and every day.

We have over 25 years of experience in management consulting, contact centers, IT service desks shared service centers, customer service and training across a broad range of industries.

To speak with an experienced consultant on our staff, simply contact us at your earliest convenience at 908-489-6348 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

Major Industries Served

  • Telecommunications
  • Internet Service
  • Healthcare Providers
  • Health Plans
  • Utilities
  • Manufacturing
  • Insurance
  • Consumer Products
  • Airlines & Travel Reservations

Experienced Management Consultants

LCI is lead by Michael V. Lauro, a senior management consultant with more than 25 years experience in customer service management and consulting.

Ike Mitchell is an senior consulting associate with Lauro Consulting, Inc. and a customer service professional with more than 25 years experience and an in-depth knowledge of process re-engineering, customer service, and technology.

Cathy W. Lauro is a nationally recognized professional speaker and author with a masters degree in Applied Psychology and ten years in corporate management. She has presented educational and motivational programs at national and international conferences, for many businesses, non-profit organizations and government agencies, such as Dillards, Sony, Pfizer, Verizon, Ernst & Young and National March of Dimes...

We have a network of companies and experienced independent management consultants to partner with on client projects that may require additional resources. Please click Business Partners to view these resources.