Lauro Consulting - Lauro Consulting, Inc. has changed its name

Lauro Consulting, Inc. was incorporated in 2011 in Florida and continued to operate there until 2022, when we moved to Arkansas. After moving, we decided to dissolve the Florida corporation and start over in Arkansas!

One of our first decisions was to rebrand our company as Lauro Consulting Innovations!

So why did we choose Lauro Consulting Innovations?

Many of our Customers and Clients have known and referred to our company as LCI over the years. We wanted to continue to use that brand and because INNOVATION is what we are all about!

We are now working to develop new and innovative resources and products that will beter utilize current technology and provide better service to our customers!

Stay tuned...

Consulting Services

High Performance Center Solutions

High Performance Contact Centers - Service Centers, Call Centers, Email Centers, Web Chat Centers

High Performance IT Service Desks - ITIL compliant

High Performance Shared Service Centers - Accounts Payable, Procurement, Scheduling

HealthCare Services³⁶⁰ Solutions - Provider and Payer Segments

Service Strategy Design - We utilize our industry experience and knowledge of best practices to assist you in shaping every facet of your Customer Service Strategy.

Technology and System Selection - We assist with the selection of major systems and technology.

Focused Appraisal^SM - We conduct a Focused Appraisal^SM of specific areas of your operations including Processes, Training, Support, and Technology.

Training

We have divided our High Performance Center and Customer Service training into two tracts: Leader Training and Front Line Training. Our training programs are developed with our clients’ input and assistance to match their needs, requirements and goals. We work with each of our clients to design a customized training approach, materials and curriculum to ensure training programs exceed expectations. All our learning sessions are conducted on-site at the client facilities using the most suitable delivery methods for your organization. We strive to help clients attain organizational goals and maximize their investment.