Lauro Consulting - Cathy W. Lauro joins the LCI Team

LCI Latest News!

Cathy W. Lauro joins the LCI Team

It is my pleasure to announce that Ms. Cathy W. Lauro has joined the LCI Team as Vice President.

Upcoming Contact Center Book Anouncement!

Michael V. Lauro, LCI President and Senior Consultant is writing a new manuscript with the initial working title of “Managing Inbound Contact Centers Successfully! - What haven’t you had time to do?”

Interview in The Suit Magazine

Michael V. Lauro, President of Lauro Consulting, Inc. is interviewed by The Suit Magazine.

Cathy W. Lauro is a nationally recognized professional speaker, author and guided imagery specialist. With a masters degree in Applied Psychology and ten years in corporate management -- training and human resources -- plus her extraordinary experiences, she brings wisdom and unique insights to her work in helping both organizations and individuals make positive changes. In her presentations, through her line of Audio Programs, and in her book, The Inside Advantage: How ordinary people can accomplish EXTRAORDINARY things, she shares insights from her own personal journey.

Learn more about Cathy W. Lauro, her products and her extensive client list by selecting LCI Team in the main menu.

Consulting Services

High Performance Center Solutions

High Performance Contact Centers - Service Centers, Call Centers, Email Centers, Web Chat Centers

High Performance IT Service Desks - ITIL compliant

High Performance Shared Service Centers - Accounts Payable, Procurement, Scheduling

HealthCare Services³⁶⁰ Solutions - Provider and Payer Segments

Service Strategy Design - We utilize our industry experience and knowledge of best practices to assist you in shaping every facet of your Customer Service Strategy.

Technology and System Selection - We assist with the selection of major systems and technology.

Focused Appraisal^SM - We conduct a Focused Appraisal^SM of specific areas of your operations including Processes, Training, Support, and Technology.

Training

We have divided our High Performance Center and Customer Service training into two tracts: Leader Training and Front Line Training. Our training programs are developed with our clients’ input and assistance to match their needs, requirements and goals. We work with each of our clients to design a customized training approach, materials and curriculum to ensure training programs exceed expectations. All our learning sessions are conducted on-site at the client facilities using the most suitable delivery methods for your organization. We strive to help clients attain organizational goals and maximize their investment.

LCI's New Motivational Presentations can assist companies, customer service organizations and employees:

1) Improve Performance,

2) Show Appreciation,

3) Lighten the Mood, Ease Tension and Anxiety, and

4) Provide Strategies to Deal With Life and Work.