Lauro Consulting, Inc.

LCI provides high-quality professional services and consulting for Contact Centers, Call Centers, Customer Service, IT Help Desks, and Shared Services.  LCI is recognized as a specialist in customer service and contact center technology, systems, operations, facilities, organization, and training across many industriesWe offer a wide range of consulting services and we work with our clients to create customer service strategies and solutions that are aligned with your company's objectives and goals.  We provide realistic and practical advice and results-driven solutions that clients can understand, own, and act on.

Whether your project is large or small, our expert team of management consultants can provide the resources and solutions you need to get the job done right.

Our track record for consistency, timely service, and subject matter expertise can make insurmountable tasks possible to overcome.

Our Company can provide a wide range of consulting services at affordable prices. To speak with an experienced consultant on our staff, simply contact us at your earliest convenience at 908-489-6348 or at This email address is being protected from spambots. You need JavaScript enabled to view it..

New and Exciting addition to our company's products:

LCI has joined forces with ReQuest, Inc. to provide innovative and motivational products to assist clients and their employees achieve specific goals. 

The Inside Advantage Audio Program Series created and presented by Cathy W. Lauro. These Guided Imagery and Motivational Audio Programs utilize well known visualization techniques and cover a variety of topics.  

The Inside Advantage: How ordinary people can accomplish EXTRAORDINARY things eBook. This practical, inspirational guide to living more successfully is filled with self-improvement exercises that will help you reach your goals. 

Find these exciting new additional offerings in our Products section.

 As a Professional Speaker, Cathy delivers positive strategies for success! She is dedicated to helping individuals reach their highest personal and professional potential by providing the tools needed to change the way they think, the way they feel, and what they do.

She is a charismatic motivational speaker and educator whose dynamic presentations are interactive, instructional, and inspirational. Cathy will not only make you think, she will touch your heart in a special way! 

Additional information about Cathy's topics are under Motivational Presentations in our Training section.

Contact Cathy W. Lauro at 813-727-9859 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Consulting Services

High Performance Center Solutions

HealthCare Services360 Solutions - Provider and Payer Segments

Service Strategy Design  - We utilize our industry experience and knowledge of best practices to assist you in shaping every facet of your Customer Service Strategy.

Technology and System Selection - We assist with the selection of major systems and technology.

Focused AppraisalSM - We conduct a Focused AppraisalSM of specific areas of your operations including Processes, Training, Support, and Technology.

Training

We have divided our High Performance Center and Customer Service training into two tracts: Leader Training and Front Line Training. Our training programs are developed with our clients’ input and assistance to match their needs, requirements and goals. We work with each of our clients to design a customized training approach, materials and curriculum to ensure training programs exceed expectations. All our learning sessions are conducted on-site at the client facilities using the most suitable delivery methods for your organization. We strive to help clients attain organizational goals and maximize their investment.

LCI's New Motivational Presentations can assist companies, customer service organizations and employees:

1) Improve Performance,

2) Show Appreciation, 

3) Lighten the Mood, Ease Tension and Anxiety, and

4) Provide Strategies to Deal With Life and Work.